Customer Loyalty

02Sep 2015

I was facilitating a debriefing of emotional intelligence with a client. The large conference room was filled with lawyers who had completed an emotional intelligence assessment and I was sharing the results with them. Part way into the discussion, one of the attorneys said, “Apparently I’m an asshole.” He was referring specifically to his abhorrently […]

06May 2015

As I mentioned in my last article, most people who claim to have a 95% close rate are either stretching the truth or using some slick sales language. However, your chances of a higher close rate will be greatly increased by implementing a well thought-out, well-executed Referral Partner Cultivation Process (RPCP). Again, finding the right […]

21Jan 2015

It’s that time of the year when top-level executives are setting bold goals and implementing strategies for a successful year. Consequently, I’ve been talking to a lot of clients lately about business disruptors; you know those pesky things that seem to block, change and disrupt the status quo and can create a formidable roadblock to […]