All posts by: Will Turner

About Will Turner

Having spent the last two decades working with individuals and teams to improve performance, I’m constantly amazed that even when people want change and give it lip service, they fall woefully short. It’s usually not because they don’t want to get better. The problems or potential pitfalls are many but four of the biggest obstacles […]

I am sitting at Gate B3 at the Nashville International Airport. I just spent 50 minutes getting through airport security. The line wasn’t that long; what should have been a 15-minute wait was more than triple that time. While the TSA agents were hardly models of efficiency, there was a bigger problem involved in the […]