Many business owners nowadays are waiting to see how and when the up-and-coming generation known as Millennials will impact their companies (and the business world in general). I have news for you: It’s already happening, and based on current data, they will have a huge impact on the success or failure of all businesses in […]
Earlier this week, I had conversation with a good friend, Dr. Jake Mazulewicz, owner of JMA Human Error Solutions and The JMA Training Method. We were trying to determine how many touches (interactions with a prospective client) are required before he or she would purchase from you. Our talk was sparked by a recent comment […]
This week while I was doing a sales training session in Charlotte, I got a question that I’ve gotten dozens of times before. “When I’m meeting with a prospect, is it ok to take notes?” While the argument could be made that taking notes could be viewed as a way to show respect and attentiveness […]
What makes a prospective customer choose your product or service rather than going with some other company? Do you imagine it’s the great customer service you provide? Is it the wonderful relationship your sales rep establishes? Of course, these positive features will influence a prospective customer’s decision, but there is another aspect of your business […]
This past week marked 15 years since I left the corporate world and struck off on my own. After all this time, I can confidently say, “I’ve made it.” That’s not to say that I’ve learned everything I need to know or that I don’t have ongoing improvements to make. But I think I’ve figured […]
Have you ever had someone leave you a message like this? Hi Charlotte. My name is Chris with RefuseOrdinary. I hope you day is going well. I was given your name by Brandon Smith—he said some great things about you and thought I should call and set up a meeting with you to learn a […]
Your life changes forever when you lose a loved one. Of course, the world goes on around you, often like nothing at all has changed. But your world will never be the same. One thing is for sure, you see the world in a new light when you are grieving. You see triteness, you see […]
